My phone isn't working, what should I do?

Published on Aug 1, 2024Updated on May 12, 20262 min read8
This information may not apply to all customers
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If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:

My SMS codes aren’t working on OKX

Refer to I haven't received the verification code.

I want to change my phone number

You can switch to a new phone number in your OKX account. To do this, follow the guide below:

If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform.

Note: this function is not available in certain regions.

I want to reset my phone number

You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide:

I tried everything but nothing helped

If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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