Support center

Here to help you 24/7

Quick tools, fast fixes

Download OKX app tutorial (android)

Change authenticator app

Verify official channels

Check OKX system status

Change phone number

Change email address

Change login password

Freeze account

Close account

Join video call appointment

Top questions

View more
Social Login FAQ
Updated on 8 Sept 20265
OKX Card SG Overseas Boosted Cashback 2026 FAQ
Updated on 6 Sept 2026
Loop Investment FAQ
Updated on 4 Sept 20261
Deposit Match FAQ
Updated on 4 Sept 2026
Forced liquidation FAQ
Updated on 3 Sept 20262

Getting started

View more
OKX Web3 FAQ
Updated on 24 Aug 2026162
OKX SG Beginner's Guide
Updated on 11 Aug 20266
How can I quickly top up my OKX Wallet gas fee from the OKX Exchange?
Updated on 5 Aug 2026333
How do I verify my identity with Singpass?
Updated on 11 Aug 20266
A beginner's guide to identity verification
Updated on 25 Aug 20266,516

FAQ

View more

Pay

Pay general info
OKX Card

Risk and fraud

Fraud prevention
Account and wallet safeguard measures

Deposit and withdrawal

Crypto deposit
Crypto withdrawal
Cash deposit
Proof of reserves
Cash withdrawal

Buy and sell crypto

P2P ads & merchants
P2P orders management
P2P trading risks
Debit and credit cards
Third-party payment channels

Trading

Convert
Spot trading
Futures
Liquid marketplace
Trading general info

Web3

Wallet
Discover
DeFi
Marketplace
Trade

Programs and promotions

Referrals
Rewards

Others

Miscellaneous

Account, security, and verification

App download and update
Individual verification
Account management and security
Institutional onboarding

Announcements

View more
New listings
Delistings
Trading updates
Deposit/withdrawal suspension
P2P trading
Web3

Product documents

View more
Basic trading rules
Risk management
Pre-market futures
Copy trading
Liquid marketplace
Broker